12/22/2007 Troubleshooting
This page contains a collection of reported problems that prevent RoboBridge from working normally.

1 Possible causes for not being able to install RoboBridge:

1.1 .Net framework is missing
Install the latest framework from the Microsoft website.

1.2 Firefox browser
Firefox does not support ClickOnce.
Try using Internet Explorer once: just for installing RoboBridge. After installing RoboBridge you can go back to Firefox.
Another workaround: install this Firefox add-on: https://addons.mozilla.org/en-US/firefox/addon/1608

1.3 Application cache corrupt
The application cache is a part Windows in which applications like RoboBridge can save the user settings.
If you get an error during the check for a new version of RoboBridge that contains "COMException" and "HRESULT: 0x800736B3" this indicates a corruption of this cache.
The resolution is to delete the folder "%userprofile%\Local Settings\Apps". On my Vista machine that is "c:\users\job\Local Settings\Apps" and on my XP machine that is "c:\documents and settings\job\Local Settings\Apps".
 This will remove all settings of all .Net 2.0 applications! For RoboBridge it means you will have to create your convention card again.


2 Possible causes for not being able to start RoboBridge:

2.1 Installation is corrupt
Example messages when loading RoboBridge:
- unable to load type .... from assembly ....
- MissingMethodException

First install Microsoft .NET Framework 2.0 SP: Download it here.

If the above mentioned service pack does not help, remove and reinstall RoboBridge.
Steps to uninstall:
- Open control panel
- Add/remove programs
- Select RoboBridge
- Click on the remove button

After that you will have to install RoboBridge again:
- Go to www.RoboBridge.com
- Go to the Install tab
- Press the Install button




3 Possible causes for not being to participate in online tournaments:

3.1 Firewall
RoboBridge requires access to its website for participation in online tournaments and for reporting errors.